Frequently Asked Questions
Everything you need to know about your Korendy Türkiye shopping experience.
Are your products 100% authentic and original?
Yes, all products sold on Korendy Türkiye are 100% original and imported directly from authorized distributors or manufacturers in South Korea with official health ministry notifications.
How long does shipping take within Turkey?
Orders are typically processed within 24 hours. Once shipped, delivery usually takes 1-3 business days depending on your location and the selected courier service.
What is your return policy for skincare products?
Due to hygiene regulations, we can only accept returns on unopened and unused products in their original packaging within 14 days of delivery. Please contact our support team to initiate a return.
Which payment methods do you accept?
We accept all major credit and debit cards through our secure payment gateway (iyzico), as well as bank transfers (EFT/Havale) and installment options for participating banks.
How can I find the right products for my skin type?
You can use our 'Skin Analysis' tool on the website or filter products by skin concern and type. Additionally, our expert team is available via live chat to provide personalized recommendations.
Do you provide samples with orders?
We love letting you try new things! We include various K-Beauty samples with every order, subject to stock availability, so you can discover your next favorite product.